Free English Speaking Exercise – Dazzle at a Job Interview

Regardless of whether English is your first language or not, one of the most challenging things to prepare for is a job interview.  Tensions are high because you want to get the job. Plus, you are probably nervous about whether you will understand everything discussed, and if you can think of something clever to say in return.  So in the video below, we’re going to do some job interview speaking practice to help build your confidence in speaking in more formal situations like job interviews.  

Click the video below to start your English Speaking Practice exercise!

The Full Job Interview Dialogue

Interviewer: Thanks for coming in for the interview today.  It’s very nice to meet you.  

Applicant: Yes, it’s very nice to be here.  I’m excited to interview for this role.  

Interviewer: Good to hear. So, tell me a little about yourself.

Applicant: Well, I’ve worked in customer support for over 4 years so far.  I started handling customer orders and returns. But, eventually grew into a role specialized in resolving customer complaints.  I am currently the go-to person for taking once unhappy customers and turning them into happy customers again.  

Interviewer: That sounds impressive.   Dealing with customer complaints can be a real challenge. Could you describe a time where you had to deal with a difficult customer and how you resolved it?

Applicant: Certainly. In my previous role, I encountered a customer who was dissatisfied with a product they had purchased from us.  First, I actively listened to the customer’s concern and assured them that I understood their frustration.  By demonstrating empathy and showing genuine concern, I was able to establish rapport and rebuild trust with the customer.

Interviewer: Very good. That sounds like a very good strategy for dealing with customer complaints.  Did you take any other steps as well?

Applicant: Yes, after understanding the customer’s concerns, I was able to give them several options, including a refund or a replacement product.  Additionally, I reported this incident to our product team, to give them valuable insights on how to improve the product and to prevent this incident from happening in the future.

Interviewer: It sounds like you covered all your bases in that incident.  So why are you interested in this position?

Applicant: I am particularly drawn to your company because of its respected reputation and excellence in customer service. I believe that my skills in communication and problem-solving perfectly align with your company’s goals and standards. I really believe that I have a lot to offer this company and also think it will be a positive step forward in my career. 

Interviewer: Excellent, well it’s been a pleasure talking with your today.  

Applicant: Likewise, thanks so much for meeting with me.  I really appreciate it!  

Once you get the job, check out these essential Business English phrases here!